Warranty Policy

Limited Warranty:

Warranty of Monport machines and hard-wares become effective when your order is delivered.  

Detailed warranty terms are as follows:

• 2-year warranty on all Fiber Marking Machines
• 1-year warranty on all Fiber Machine Laser Source

Please contact us and get a professional support via support@au.monportlaser.com if you have any issues, our tech support team will be here to answer your questions.

The above limited warranty policies are not applied to:

• Requirements of return, refund or replace. Please see our Return & Refund Policy page.
• Orders or product exceeds the warranty terms.
• Products purchased and/or obtained from sources that are not authorized by Monport.
• Products have any changes or refinements after order is unboxed.
• Traces of ware occurred during normal use
• Damage and/or failing caused by following reasons:

1. Incorrect or irresponsible use, including inappropriate working circumstance; unstable power supply and improper plugging/unplugging; unreliable cooling system; working for unreasonable intention or purpose;, etc.
2. Lack of proper maintenance and preserve, including disclosing products or parts to extreme temperature, humidity or other harmful materials; accumulating debris and fractions of engraving material inside the machine; lack of lens cleaning, etc.

• Disasters including fire, flood, lightning, etc
• Product identification such as series number is unknown, unauthorized, modified or removed.
• Original order information cannot be provided.
• Installing and operating pirated software or any software that is unauthorized, non-standard.
• Damage and/or failing caused during returning
• Damage and/or failing caused by force majure or accidents;
• Other damage and/or failing not caused by the quality of the product;

Monport does not take responsibilities for situations listed above. Please contact our support team if you confront above situation or other complicated situation.

Note:

Packaging items, bundled products and accessories are not applied to above warranty polices. We will resend these products for free if you receive a flawed one for the first time.

After the warranty of your product is expired, Monport is no longer obligated for further replace and repair and shipping costs.